Refund & Cancellation Policy

At Physiomechtronix, we value customer satisfaction and strive to ensure a seamless purchasing experience. Please read our Refund & Cancellation Policy carefully before making a purchase.

1. Order Cancellation Policy

a) Before Shipment:

  • Customers can cancel their order within 5 hours of placing it.
  • To request a cancellation, please contact us at +91 94451 13171 with your order details.
  • If the order has not been processed, a full refund will be initiated.

b) After Shipment:

  • Once the order has been shipped, it cannot be canceled.
  • Customers may choose to return the product after delivery (refer to the Returns & Refund Policy below).

2. Return & Refund Policy

a) Eligibility for Returns:

  • Products can be returned only if they meet the following conditions:
    • The item is damaged, defective, or incorrect upon delivery.
    • The return request is made within 3 days of receiving the product.
    • The product is unused, in its original packaging, with all tags and accessories included.

b) Non-Returnable Items:

  • Customized or personalized products.
  • Digital/downloadable items such as PDFs, e-books, or software.
  • Items that have been used, damaged, or tampered with by the customer.

c) Return Process:

  1. Submit a return request via +91 94451 13171 with the order details and a photo of the item (if applicable).
  2. After approval, we will arrange for pickup or provide return shipping details.
  3. Once the returned product is received and inspected, we will process your refund.

d) Refund Process:

  • Refunds will be issued within 3 working days after the returned product is received and verified.
  • Refunds will be credited to the original payment method (Bank Transfer, UPI, Credit/Debit Card, etc.).
  • Shipping charges (if applicable) are non-refundable unless the return is due to a fault from our side.

3. Replacement Policy

  • If you receive a damaged or defective item, we will provide a free replacement instead of a refund (subject to stock availability).
  • Replacement requests must be made within 3 days of receiving the product.

4. Late or Missing Refunds

  • If you haven’t received a refund yet, please check with your bank or payment provider.
  • If the issue persists, contact us at +91 94451 13171 for assistance.

5. Contact Us

For any refund, cancellation, or return-related queries, please contact us:

📧 Email: sales@physiomechtronix-in.preview-domain.com
📞 Phone: +91 94451 13171

Physiomechtronix reserves the right to update this policy at any time without prior notice.