Guarantee Policy
At Physiomechtronix, we are committed to providing high-quality physiotherapy modalities and equipment. Our guarantee policy ensures that our products meet industry standards and function as expected.
1. Product Guarantee
We offer a 2 year guarantee on all our products, covering manufacturing defects and material failures. This guarantee applies from the date of purchase.
a) What’s Covered?
- Manufacturing defects in materials or workmanship.
- Malfunctions under normal usage conditions.
- Replacement of defective parts or repair (as deemed necessary by our team).
b) What’s Not Covered?
- Normal wear and tear due to regular usage.
- Damage caused by misuse, improper handling, accidents, or unauthorized modifications.
- Issues resulting from improper installation or maintenance.
- Consumable parts such as batteries, cables, or accessories unless explicitly stated.
2. How to Claim the Guarantee?
- Contact our support team at +91 94451 13171 with the order details, product serial number, and a description of the issue.
- Provide clear photos or videos showing the defect.
- Our team will assess the claim and guide you through the next steps.
- If approved, we will repair, replace, or provide an appropriate resolution.
3. Processing Time
- Guarantee claims are processed within 2 business days of receiving the request.
- Replacement parts/products will be shipped within 5 business days (subject to availability).
4. Limitations & Liability
- Our liability is limited to repair, replacement, or refund of the product as per the guarantee terms.
- We are not responsible for indirect damages, loss of use, or any incidental expenses caused by a defective product.
5. Contact Us
For any guarantee-related queries, reach out to us at:
📧 Email: sales@physiomechtronix-in.preview-domain.com
Phone: +91 94451 13171
Physiomechtronix reserves the right to update this policy at any time without prior notice.