FAQ's
Frequently Asked Questions
What is Physiomechtronix?
Physiomechtronix is a Chennai-based manufacturer and supplier of physiotherapy modalities and equipment for clinics and rehabilitation centers. We provide high-quality products designed for effective therapy and patient care.
Where are you located?
We are based in Chennai, India and supply products across various locations.
How can I register for upcoming physiotherapy events?
You can register for events by visiting our Events page, where you’ll find details like the date, time, location, and a Google Form link for registration.
Are these events free to attend?
Some events are free, while others may have a registration fee. Check the event details for specific information.
What kind of notes are available on your website?
We provide downloadable notes related to physiotherapy, rehabilitation, and treatment techniques. These notes can be shared on WhatsApp and Facebook.
Do I need to sign up to download the notes?
No, you can download and share the notes freely without signing up.
How can I purchase physiotherapy equipment from Physiomechtronix?
You can browse our Products section, add items to your enquiry list, and submit your details. Our team will contact you with pricing and purchasing details.
Can I get a price list for the products?
Prices are available upon request. Submit an enquiry with your selected products, and we will share the details with you.
Do you offer free shipping?
Yes, we provide free shipping on eligible orders. Check our Free Shipping Policy for more details.
How long does it take to receive my order?
Delivery times depend on your location and product availability. Standard shipping typically takes 1-7 business days.
What is your return policy?
Products can be returned if they are defective or damaged upon delivery. Returns must be requested within 3 days of receiving the order. See our Refund & Cancellation Policy for details.
Can I cancel my order after placing it?
You can cancel your order within 5 hours of purchase. After shipment, cancellations are not allowed.
How do I request a refund?
Contact our support team with your order details, and we will process refunds according to our policy.
Do your products come with a guarantee?
Yes, we offer a 2 year guarantee on our products, covering manufacturing defects. Check our Guarantee Policy for more details.
How do I claim the guarantee for a defective product?
Email us with your order details, product serial number, and a description of the issue. We will guide you through the process.